Please ensure you have logged into the game and created a character, otherwise you will not be able to top up.

If you have logged in with a third-party account, please link your email before topping up.

Before topping up, please verify your current account details. Ensure they are correct before proceeding.

If you have not received your purchase after making payment, please restart the game and try again. If the issue persists, please contact player support for further assistance.